At HybridIT, our business involves value-adding various open source projects with the specific needs of small and midsize businesses in mind. We add code to these open source projects, and sometimes that code is proprietary, sometimes it is Open Source, and sometimes it is a bit of both. Then we often add further code to integrate the various Open Source projects together, to provide a highly functional integrated solution that has historically been beyond the reach of smaller businesses.

We also integrate proprietary software into our overall info@hand solution suite, including the QuickBooks accounting system from Intuit. Our view is that a mixed source solution is currently the best for providing cost effective business management for smaller businesses in the 2-200 employee range, together with quality centralized support.

Some of the Open Source projects involved in the creation of the info@hand Customer Relationship and Business Management (CRBM) system include SugarCRM, Joomla!™, VirtueMart, and trixbox/Asterisk.

Joomla! is one of the most powerful Open Source Content Management Systems on the planet. Licensed under the GNU Public License (GPL), it is used all over the world for everything from simple websites to complex corporate applications. Joomla! is easy to install, simple to manage, and reliable.

The Customer Portal that is available to work with info@hand is currently built from Joomla! 1.0.13, and includes a custom template, and a number of additional custom Joomla! components which allow the clients of a small business to create and view Cases and Bugs within the associated info@hand installation, support Project collaboration, and which offer additional features such as Forums, Knowledge Base, FAQs, updating the client's own information profile within the CRM, and accessing recent Invoice, Payment and Quote history.

While this Customer Portal was designed to operate exclusively with our own info@hand system and does not function with other CRMs such as SugarCRM Community Edition or Pro/Enterprise, the code of these additional Joomla! components is available free of charge upon request if for some reason you feel it would be of use to you. Simply contact us at 01 8726551 or email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , to enquire about obtaining this software.

Note: Joomla!™ is the registered trademark of Open Source Matters, Inc. in the United States and other countries.